Q: What is the Human Resources Ticketing System?
A: The Human Resources Ticketing System is a way to contact the Human Resources Team to address any questions or concerns you may have as an employee. This will allow the Human Resources team to direct your questions to the correct representative and address your concerns as soon as possible.
Q: How do I log into the Human Resources Ticketing System?
A: You will receive an email from Liviniti HR support@southernscripts-hr.zendesk.com if an account has been created for you. You will need to verify your email before moving forward. The Human Resources Zendesk is associated with your Microsoft Login. When you are ready to log in for the first time you will go to: https://southernscripts-hr.zendesk.com/hc/en-us and select Sign In in the upper right corner. When you select Sign In it will open a new page asking you to pick your account and select your current employee login. Again, it will ask you to verify your email address.
Q: How do I access the HR ticket system if I forget the link?
A: The Link is saved in the Edge as “Submit an HR Ticket”. We encourage you to save it under your bookmarks!
Q: How do I submit an HR Ticket?
A: You will need to log into the HR Ticketing site and select “Submit a request”. Once you are on this page you can select the ticket category that best fits your request. Add a subject and body of the ticket and select submit.
Q: How do I follow up on past requests?
A: If you have a ticket in the HR ticket system you can access all of your tickets under Requests. Once you have chosen the ticket you would like to respond to select the ticket you can type your response in the section that states “Add to the conversation”. Type your response and select submit to post the response.
Q: If my issues have been resolved and I no longer have any questions, how can I let HR know to close the ticket?
A: You may mark a ticket as solved at any time. Go to the request that you would like to mark as solved and select the “Marked as Solve” button. You can also notify HR about that ticket and ask them to solve the ticket.
Q: I marked a ticket as “Solved” but I have follow-up questions. Can I re-open the ticket?
A: Yes, if you have a question about a ticket, you have solved you can reopen the ticket if it has not been two weeks. If it has been longer than two weeks you can create a follow-up ticket that will be linked with your previous ticket. Select “Create a Follow-up” under the closed ticket.
Q: I submitted a ticket but I cannot find any details in my inbox. Can I search for a ticket in the HR Ticket system?
A: Yes! If you have a ticket you can search for keywords or numbers under your request. Go to Requests and search the ticket number, the topic of the ticket, the HR representative who was assigned the ticket, etc. and It will populate the tickets that have those keywords. You can open the ticket by selecting it and gathering any details needed.